Easy 30 Day Returns
We want your shopping experience at Ink & Brayer to be an enjoyable one. You can shop risk-free with our 30 day returns policy.
If you are looking to return or exchange your order for whatever reason, we are here to help. We offer returns or exchanges within 30 days of purchase. You can return your product for a store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
- Cut fabrics
- Custom Made or customised items
Please note the following eligibility criteria:
- Returned items must be in the original condition - including any original product packaging or tags - with no visible signs of wear or use.
- Shipping costs will not be refunded, only the price paid for the product.
- You will be responsible for the cost of return post and appropriate packaging. We recommend using a tracking service, as we cannot replace lost or damaged returns.
- We must receive the item within 30 days of purchase.
Other important notes:
- Fabric cuttings are available for a lot of the cushions and fabrics offered. We charge $2 for NZ and $3 for AU addresses, and this is refundable if you then go on to purchase. This is a great way to ensure you have a good colour match to your interior, minimising the need for returns.
- Due to their bulk, cushion inners can be costly to return. I suggest, that if you are concerned about this, then it may be prudent to purchase the cushion cover and source an inner yourself.
- Some textiles - such as velvets - are fragile and must be packaged carefully so as to not damage the pile. Rolling the item can protect it from damage that can be caused by folding. Please contact us for guidance if you are unsure.
Please contact us for the returns address.
Faulty Goods | Damaged Goods | Order Errors
We check products carefully before despatching, but in the unlikely event that your product is faulty, please contact us as soon as possible. If a return is required as a result of our mishandling or a fault with the product, please contact us and we will cover the cost of return shipping and organise a courier to collect from you. Your item will be replaced, or in some cases refunded.
If an item is damaged on arrival, please take a photos of the damage to packaging and product as soon as you possibly can, and contact us to arrange a replacement. In this circumstance, we will advise if we require the item back, and replacement costs including shipping will be covered by us.