"Outstanding service from Bren. Incredibly fast communication, certainly worthy of a 5 star review. Bren answered all of questions, outside of office hours also. We ordered our rug late at night and it was sent on the courier the very next day. A stunning, high quality, nz wool rug. It's a beautiful piece and looks fantastic. Thank you so much Bren, such a delightful person to deal with."
—Louise M
"I highly recommend Ink & Brayer. The customer service from Bren & the help with choosing a gift was outstanding. Bren went out of her way to walk me through the online shop to see all of the options. Never at any stage did I feel pressured to buy. Dispatch & Delivery was easy and prompt. I received my purchase in less than 24 hours. I am glad I found this store and will definitely be purchasing from it again."
—Yvonne P
"I was blown away with the amazing customer service Bren gave us! We were buying a gift to be sent overseas, and Bren went over and above to ensure it was packaged with a personal note and safely shipped off. I'd absolutely shop here again!"
—Julie S
"I had been looking for a rug for months and had almost given up when I emailed Bren and asked for help in choosing the right rug for my beach cottage living room. Bren communicated with me both by phone and email and she was super quick to respond to my queries. She made helpful suggestions and sent samples very quickly. I chose the new Maya rug and I love it! Working with Bren made choosing the right rug easy. I highly recommend her and Ink and Brayer."
—Jane S
"Definitely worth checking out Ink & Brayer for a fantastic selection of cushions and excellent customer service. I'm time poor so Bren's excellent suggestions for what cushion choices would work in our lounge was really helpful. Would recommend Ink & Brayer for great variety of quality and interesting cushions plus great service."
—Sue P
"Highly recommend Ink & Brayer. I had a difficult area which needed a second outdoor rug. Bren could not have been more helpful. I sent photos and she identified several options. Thrilled with the result. You can’t beat that level of personalised service."
—Trina B
"I had been struggling with our entrance floor space for over 2 years… after contacting Bren and sending photos she came to our home with samples of some stunning rugs…. To say I was impressed would be an understatement! She nailed it - her first choice was 100 percent perfect! Thanks so much Bren, I will not hesitate to recommend you!"
—Christine Q
"Bren helped me find the perfect rug for my new home. Her service was incredible; helping me select samples to take home, answering all my queries and getting the chosen rug to me in record time. I couldn't recommend her enough! Thank you so much Bren!"
—Kate C
"Bren was amazing throughout the whole process. I'm a very fussy and indecisive customer and she wasn't happy until I was happy. The end result exceeded my expectations and I cannot recommend her highly enough.
If Bren didn't know the answer to any query I had she immediately she went away and got the answers and reassurance I sometimes needed. She also ensured the workmanship was top notch and wouldn't settle for anything less. Very happy customer!"
—Claire R
"Excellent customer service. Got in touch to buy a pair of Linda Tahija studs that were sold out everywhere. Bren was wonderful in organising this and shopping safely to Aus. Super lovely to liaise with, wonderfully curated store, and prompt delivery."
—Laura B
"Brilliant service, quick delivery from order and really happy with the product. Thank you Bren!"
—Mark B
"I recently discovered Ink & Brayer after spending hours trying to find a rug for my office and lounge. Bren has gone above and beyond with her help and advice over the past 6 weeks. I've never felt any pressure with making a decision along the way, which to me shows she really cares about her clients and wants to ensure they are happy. :) I should also add that we are in different cities but that hasn't stopped us working together"
—Hayley K
"First class service from Bren. Responded quickly to my emails and a couple of days later she was here to show me all the samples in the comfort of my own home. Highly recommend."
—Debby T
"Delighted to say the rug turned up safely and I'm thrilled with it. Not only is it gorgeous to look at, but the wool is soft and divine underfoot."
—Desiree K
"I received such excellent personalised service from Ink & Brayer! After making an internet enquiry about some samples, Bren really went the extra mile to ensure I was getting what I needed. Thank you, I love my rug! You helped me choose one that was right for what we needed rather than just getting the sale from my initial enquiry, so that was very much appreciated. Will definitely return should I need another rug! Thank you."
—Rhylie A
"Loved working with Bren from Ink & Brayer for our soft furnishings for our new office space. Love the cushions - they are the perfect finishing touch. Would highly recommend."
—Glenn K
"The cushions are just beautiful - the pattern and quality of the fabric really makes for an eye popping statement on our couch. It was so easy to order and received them very quickly. Love this site - I will be buying more !!"
—Kate C
"I'm thrilled with my new "Optical Flower Rug" the quality of the rug and the quality of service from Bren at Ink and Brayer was outstanding, communication done with style and flair, I highly recommend!!!!"
—Irene H
"I love my new NZ wool blanket. It has the most beautiful colours which brighten up any dull old day or colour starved room! I adore that it was sent to me in reusable and compostable packaging. The handwritten note and cut out love heart was a gorgeous touch too! Thank you."
—Debbie G
